Q - I just placed an order when will it ship?
A - All orders are shipped within 3 days of the date the order is placed, in most cases same day.
Q - I haven't received my order yet and it’s been a week.
A - Because we are located in Canada all U.S and international orders are subject to clear customs, which can sometimes hold things up a bit.
Orders within Canada should be received within 5 to 7 business days.
Orders in the U.S should be received within 2 to 3 weeks.
International Orders should be received in about 4 to 6 weeks.
(If you require tracking on an order please contact us first there will be an additional charge)
(Due to the large amount of fraudulent claims of overseas orders we will no longer be responsible for " Lost " shipments, we will honor damaged items with picture proof.)
Q – The product I want is not there, when will you be getting it in again?
A – For the most part what we have in stock will not get printed again unless it is a popular design or big seller. Send us a message and we can clarify.
Q - How do I get some stickers/decals?
A - Send a self addressed envelope with postage to
DU Lifestyle Company Inc.
147 Lochnaw Private
and we'll send you a bunch!!
Q - How do I get sponsored?
A - Getting sponsored by Decent Urban Rails sure isn’t the easiest thing in the world but it isn't impossible either. Before you send us anything take a deep breath, proofread, colour correct and polish. Send us your “portfolio” (action shots, contest results, magazine coverage, photos and video) but more importantly include why you think you'd fit with the rest of the family. We look forward to seeing your best stuff.